Listed below are many of the questions we've been asked before - hopefully you'll find an answer to your query below. If you can't find the information you're looking for here please contact us on
and we'll do our best to help. If there's a point that you feel should be added to this list please use our Contact form
General
Placing ads
Renewing ads
Adding additional stores to your ads
Responding to ads
Emails
Payment
Security
Privacy
Information for Store Owners
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Registration / Signing in
Q: Do I need to have an account to place ads on Streetmedia?
A: Yes you do but it's totally free to create an account and it should take less than a minute. Click
here to create your account
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Q: I'm having trouble registering
A: Please email us at
support@streetmedia.biz stating the difficulty you are experiencing. We'll get back to you as quickly as possible with a solution.
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Q: I haven't received a confirmation email
A: Please check the junk/bulk/spam folder of your email program as sometimes our emails are trapped by these filters as they are incorrectly assumed to be junk mail. If you do find you confirmation email in has been mis-directed please click the 'Mark as safe' or 'Not spam' option in your email program and you shouldn't experience any further problems receiving our emails.
If this does not apply, we ask that you please wait a while longer as sometimes emails can be held up by network congestion.
If you have still not received it after several hours you can contact us at
support@streetmedia.biz and we'll re-send it. Please bear in mind however that your account will be live as soon as you have registered and you do not have to wait for the confirmation email to arrive - it is only sent for your future reference.
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Q: I can't log in but I am sure I am inputting the correct details
A: Sometimes people accidentally type an additional character such as a comma in their email address or password when registering and as a result will be unable to login. In this event you will need to email us at
support@streetmedia.biz listing the correct details and we will check the records in our database and make amendments if necessary.
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Q: I've forgotten my password
A: To be reminded of your password, simply go to the log in page and click the 'forgotten your password' link. You will then be taken to a new screen where you will need to input the e-mail address you use to log on to the site. Input this in the box as requested and click the 'Send me my password' button. Shortly afterwards you will receive an email confirming your login details.
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Q: I've forgotten all my login details
A: If you can't remember the password or the email address you used to register please email us at
support@streetmedia.biz giving as much information as possible (ie name, email address, mobile number, approximate date you registered, etc). We will then get back to you as soon as possible with your account information.
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General
Q:
How do I change my personal details / preferences? A: First you need to sign in and click on the My account link at the top of the website to see your existing personal information. In the 'My account' area you will find links that enable you to update all of your personal information including your email address and password.
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Q: How do I cancel my account?
A: There really is no need as there are no ongoing fees, charges or commitments. Your account simply remains active until the next time you want to use it. If you would like to completely remove your details from our system please email us on
support@streetmedia.biz and we will permanently delete your details. We do guarantee that your details can never be accessed by a third party so they will always be perfectly safe but its totally up to you.
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Q:
Can I suggest a store to be added to the Streetmedia network?
A: Please do. If your local store doesn't have a Streetmedia but you think it would really benefit from having one please get in touch and let us know. We'll check out the store to confirm it meets our criteria then get in touch with the owners to see if they'd be interested. We really appreciate your help in spreading the word!
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Placing ads
Q: How do I place an ad?
A: Placing ads on Streetmedia is easy and you don't need any advanced computer or design skills. All you need to do is
- Visit streetmedia.biz and select the store(s) in which you want to advertise
- Create your advert using our simple templates
- Register or sign into your account
- Confirm your order and pay
Your ad will then be live in your chosen store(s) within a matter of minutes.
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Q: How much does it cost to advertise?
A: Please click
here for pricing information
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Q: Can I advertise in more than one store?
A: Absolutely - you can advertise in as many stores as you like. When you initially select an area or store in which to advertise our system will show you other locations nearby which might also interest you. We recommend you look to try several stores within your target area to maximise the number of local enquiries your receive.
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Q: How does the QR response system work? And does it cost me anything?
A: When you place an in-store ad using the Streetmedia website our system will allocate a unique barcode which will be shown alongside your ad. When people see your ad on the screen they can use a smart phone to capture this unique barcode in order to have your advert sent direct to their mobile phone. This can really boost the response to your ad and will act as a reminder of your offer and will ensure they have your correct contact details. There is no additional charge to you for this service, no matter how many responses you receive!
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Q: My ad has been removed
A: We may remove ads that are inappropriate or infinge copyright, should this happen we will email you. Please click here for full terms and conditions information.
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Q:
I can't find my local store A: If you've seen a Streetmedia in your local store and want to advertise but can't seem to locate it on our site you may need try adjusting your search criteria. You can search for stores by name, postcode or area so we suggest you try searching by an alternate means. If you are searching for the store by name you do not need to input the full name so we suggest trying just the first few letters to see if that returns a result. If you've tried this and still can't find the store you're looking for please email us on
support@streetmedia.biz giving us as much information as you can about the store and its location and we'll try to find it for you.
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Q: When I try to create my ad the text / picture doesn't appear
A: Our Ad-Creator software is optimised for Internet Explorer (Version 7 and above) and Firefox (Version 2 and above). If you are using a different web browser please switch to either Internet Explorer or Firefox if possible. If this is not possible or your are using one of these browsers and are still experiencing problems please get in touch on
support@streetmedia.biz and we'll do our best to find a solution for you.
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Q:
When I place an ad in-store ad will it also appear on the Streetmedia website?
A: Yes it will. Every time you place an in-store advert you'll receive a free search-engine-friendly listing on the streetmedia.biz website which should generate additional interest and enquiries.
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Q: I've placed and paid for an ad but I can't see it live in the store
A: Adverts can take as long as 60 minutes to appear in your chosen store(s) although they will normally be displayed sooner. Please wait until at least one hour after placing your order before checking if your ad is live. If more than an hour has passed since you placed your order (as displayed in your 'My Adverts' section) please email us on
support@streetmedia.biz and we'll investigate for you and rectify any problem asap
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Q: I have now sold the item in my ad - can I take the ad down so I dont get any further enquiries?
A: Yes you can. Just sign into your account and click on the 'My Adverts' link at the top of the website. Next, select the advert you wish to cancel and click the 'Cancel' link on the right hand side of the listing. It can take as long as 60 minutes for the ad to stop running although ordinarily it will be sooner. Please note if the ad is running in more than one store this action will discontinue it in all stores. If you later change your mind and wish to re-activate your ad (and it's still within the paid-for period) you can do so by clicking the 'Re-activate' link.
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Renewing ads
Q:
How do I renew / extend my ad?
A: Just sign into your account and click on the 'My Adverts' link at the top of the website. Next, select the ad you wish to renew and click the 'Renew' link on the right hand side of the listing. You will then be able to choose how long you wish to renew your ad for and at which stores.
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Q:
Do I have to wait till my ad expires to renew it?
A: No you don't. You can extend / renew your ad at any time and the extra display time purchased will be added on at the end of the existing validity period.
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Adding additional stores to your ads
Q:
Can I add addtional stores to an existing ad?
A: Yes you can. You can add additional stores to existing adverts at any time. See
below for instructions as to how to do so
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Q:
How do I add additional stores to my ad?
A: Simply sign into your account and click on the 'My Adverts' link at the top of the website. Next, select the ad you wish to add stores to and click the 'Add stores' link on the right hand side of the listing. You will then be able to select the stores you would like to add. Please note, when you add stores your display period in the new stores will begin only after you place the order so the expiry date(s) will most likely be different to your original order. This ensures you get the full allocation of display time paid for in each individual store.
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Responding to ads
Q:
Can I get a report on how many times the advert has been viewed
A: Not yet, We are working on that technology.
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Q:
I saw an ad in a local store but can't remember the details - is there a way to find it?
A: Yes there is - just click
here to search for the ad. You can search either by ad content (ie what the ad was for) or by store name or location.
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Emails
Q: What emails do you send out and do I have to receive them?
A: We send the following emails
- Registration - we send you an email when you register confirming your account details.
- Periodic newsletter (approx once per month)- we send a periodic newsletter with Streetmedia news, tips for advertisers etc which you can choose to opt-into when you register. If you opt-out of the newsletter on registration you will never receive it. If you opt-in, but decide later you would rather not receive it all you need to do is click on the 'Unsubscribe' link at the bottom of the email and you'll never receive it again. You can also login to your account, click on the 'My Account' link then click on 'Preferences'. Here you will see you have the option to unsubscribe.
- Payment confirmations - when you place adverts you'll receive an email confirming the details of your advert and how much you have been billed.
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Payment
Q: How much does it cost to advertise on Streetmedia?
A: Please click
here for full pricing information.
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Q: How do I pay for my ads?
A: Currently we accept payment by either PayPal or a voucher purchased instore.
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Q: How will the charge appear on my credit card or bank statement / PayPal account?
A: Credit / Debit card the transactions will appear as on your statement as Streetmedia. If you pay using your PayPal account the charge will appear as Streetmedia Digital Media
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Q: I don't have a credit / debit card or a PayPal account, can I pay by cash or cheque?
A: Not at present but this is something we are looking into.
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Q: Does it get cheaper the longer I place and advert for?
A: Yes, the cost per week reduces the longer you commit to advertise for. Please click
here for full pricing
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Q: Are there any monthly or recurring charges?
A: No. There are no membership charges for Streetmedia members. You simply pay for the ads you place, and thats it. Your membership will always be free.
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Q: Will you ever charge my card without my permission?
A: Absolutely not. We don't store or have ongoing access to your credit card details so you will only be charged when you place an order and physically input your credit card details yourself.
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Q: Can I check when and how much I have been charged?
A: Yes you can. Just click the My account link at the top of the website and then click on the Billing history link. This will take you to a page which lists all the payments you've ever made including the headline of the ad, the date and time the order was placed and the amount and method of payment.
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Q:
I've placed an ad but have changed my mind, can I get a refund?
A: As our adverts go live on screen within a matter of minutes we ask that you let us know quickly if you change your mind and want to cancel your ord er. If you place an advert and decide you no longer need it we'll process a refund for you if you let us know within 3 hours of placing the order. Please email us on
support@streetmedia.biz and we'll arrange this for you.
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Q:
My credit / debit card is being rejected
A: There are various reasons why this could be, we ask that you please check the following
- That you are entering all the card information correctly including the 'Security Code' on the back of the card (if you are unsure, this is the last 3 digits of the number on the reverse of the card, immediately below the magnetic strip).
- That you have entered the exact name and billing address that your credit card company / bank has on file for you. Our payment processors check the details you submit against the credit card company / bank's records and if the details do not match the transaction will be declined.
- That you have not used any symbols in your address (for example & or #). For some reason these often cause transactions to be declined even though all the other details are fine. Please replace any symbols with words where possible or simply delete them from the address details.
- That you definitely have sufficient funds available
- That your card has not expired
If none of the above apply please email us at
support@streetmedia.biz and we will investigate further.
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Q:
I clicked the 'Submit Payment' button twice by mistake when paying by card and am worried I may be double charged
A: If you suspect you may have been charged twice we ask that you wait until you can check your credit / debit card statement to confirm this before contacting us. If by any chance you have been billed twice please email us on
support@streetmedia.biz and we will refund you immediately.
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Security
Q: How safe are my credit / debit card details?
A: Very safe. We use trusted payment processing company PayPal to process all transactions 100% securely. Your details are protected by 128 bit encryption and cannot be intercepted or read by any third party.
"How can you tell?"
When you input your card details you will notice that the website address in your browser begins with the letters 'https' which confirms that you are using a secure server. You will also notice a small padlock icon in the corner of the browser window (if you are using Internet Explorer).
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Privacy
Q: How safe are my personal details?
A: Very safe. We store all member details in an encrypted format to ensure that they cannot be 'hacked' or accessed in any way by any unauthorised person.
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Q: Will you send me loads of unwanted emails?
A: Absolutely not. When you register with streetmedia.biz you will be given the option of whether or not you wish to receive our perdioic newsletter. If you choose not to, you won't receive any further emails from us (except to confirm payments).
Thereafter you will be able to change your email preferences at any time by going to the 'My account' section and clicking the 'Edit preferences' button. In the preferences section you will be able to choose which emails, if any, you wish to receive from us.
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Q: Will you pass on my details to anyone else?
A: Absolutely not. We will never share your personal details with anyone else. We hate spam as much as you do and would never do anything to encourage it.
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Q: What information do you hold on me?
A: We keep a record of your name, address, email address, chosen password and mobile number.
For additional information see our
Privacy Policy
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Information for Store Owners
Q: How do I get a Streetmedia for my store?
A: Please click
here for further information and contact details.
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Q:
Are there any charges for having a Streetmedia?
A: No there aren't. We install and maintain your Streetmedia for free.
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Q: What are the store criteria?
A: There are no fixed criteria but ideally we look for busy convenience stores serving loyal local communities with footfall in excess of 1,000 people per day and an existing postcard-based window display system with 10 or more active advertisers. If this sounds like your store please get in touch on
sales@streetmedia.biz
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Q:
Do I need to have broadband in my store in order to have a Streetmedia installed?
A: No you don't. Each Streetmedia communicates with our central server using a 3G internet connection (similar to what you would find in a mobile phone) meaning that it runs completely independently of any existing internet connection you may have. There are many benefits to this inlcluding no commitment to a long broadband contract and no delays in geting your unit live when it is first installed.
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Q:
What are the benefits of having a Streetmedia over a postcard window display system?
A: Please click
here for a summary of Streetmedia's benefits.
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Q:
I don't want any 'Massage / Escort' ads appearing in my window, can I be sure that won't happen?
A: Yes, absolutely. We don't allow any adult-oriented services to be advertised on Streetmedia so you can be certain that the content of ads will not be innapropriate for your store. We also have sophisticated content-filtering software in place to block any malicious or offensive adverts from being displayed.
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Q:
Can I still put postcard ads up in my window alongside my Streetmedia?
A: Unfortunately we don't allow this as it seriously reduces the long-term earning potential and hence the viability of your Streetmedia. One of the primary aims of Streetmedia is to enhance the appearance of your window display to appeal to a different and higher-spending type of advertiser than those traditionally associated with postcard display ads. Displaying postcard ads at the same time is, in our experience, counter-productive as it discourages the type of advertisers we aim to attract. Each Streetmedia installation involves a considerable investment of time and money on our part so we need to be sure our partnership will be prove lucrative for both parties.
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Q: How much will I make from my Streetmedia?
A: This depends on numerous factors including the location of your store, daily footfall, regular customer base etc. You can expect however to significantly increase on any existing postcard display revenue as a result of premium pricing and attracting a wider range of advertisers. We'll be happy to give you an indication of expected revenue once we have some further information about your store.
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Q:
How do I get paid?
A: You can elect to be paid either by cheque, electronic transfer or PayPal.
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Q:
When do I get paid?
A: You'll receive a statement and payment at the end of each month subject to a minimum account balance of £50. If your earnings are less than £50 we'll roll your payment over to the following month.
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